Refund or Exchange
WHO WE ARE
Your confirmation of any order indicates your acceptance of our terms and conditions. Orders delivered to you using one of our third-party couriers, then:
(a) All risk of loss or damage to the products in your order passes to you when we dispatch the order from our premises. Studio Adore Mi’ are not liable for any errors made by these services.
(b) This service doesn’t provide insurance, and is chosen at your own risk upon confirmation/acceptance of our terms of supply. If you are an international customer, you are also agreeing that you understand some countries have import restrictions on certain goods or materials. After dispatch from our facilities, transfer of liability shifts to you, therefore you will become the importer and will be liable to pay local taxes or duties, furthermore assuming all liability under any customs or import laws and regulations.
Here at Studio Adore Mi’ we do our best to ensure that all products are in excellent condition. In the unlikely case that you do receive a product with a fault we are happy to exchange or issue a refund for the item.
Please reach out to our customer care team if there is an issue or a fault prior to sending the unit back so that we can advise on how to return the unit to us.
Please note that Studio Adore Mi’ does not offer refunds or exchanges if you are allergic to any materials used to create any hair extensions or wigs, change your mind, if you feel the color does not suit or if you select the wrong size, color or length. Please be sure you do not have any allergies prior to ordering.
Refunds will only be given in the case that the unit is deemed defective under inspection from our production department.
Studio Adore Mi’ do not suggest to alter or color any units that have already been colored. Please contact customer service for assistance.
All returns are investigated by a professional team of hairstylists and if the returned unit has been altered in anyway i.e. the unit has been brushed, trimmed, or colored. Studio Adore Mi’ cannot take responsibility for any damage caused to the unit and if we receive a unit that has been altered, we will return the product to you.
If there is a faulty unit you must comply with the following conditions;
You must contact our customer service team within 7 days of receiving the product.
The unit must be in original condition and not altered in anyway. We cannot accept returned units that have had the lace cut or been worn. Please take care when trying on the unit and do not cut the lace. A photograph detailing that the unit is in original condition with the lace will be required before a return is permitted, failure to comply with this will result in the unit being returned to you.
Returns that do not meet our policy will not be accepted and will be sent back to the customer.
If your unit is faulty, we will advise you how to return the unit to us.
Refunds (only issued if a unit is faulty) will be issued back via your original payment method, please note that your financial institution may need up to 10 working days to process the funds back to your account.
Please keep an eye out from email notifications from us as we will keep you updated!